Where do you deliver?
We currently deliver throughout the South Island of New Zealand. Unfortunately, we do not ship to the North Island at this time.
To check if you have a RURAL DELIVERY address – click here
How is my order kept fresh?
All orders are carefully packed in insulated packaging with chilled gel ice packs to maintain a safe temperature during transit. We take every precaution to ensure your meat arrives fresh and ready to refrigerate or freeze.
When will my order be shipped?
Orders are dispatched on selected weekdays to minimise the risk of parcels being held over the weekend.
Orders placed before our cut-off time will usually be dispatched on the next available shipping day. Orders received after the cut-off or during weekends and public holidays will be processed on the following business day.
Orders placed online are for “best delivery date” and will be processed for delivery on the selected date. If delivery will fall outside of this window, we will contact you to discuss.
How long does delivery take?
Most South Island deliveries arrive within 1–2 business days after dispatch.
Delivery times may vary for rural addresses or during busy periods, and occasional courier delays can occur that are outside our control.
Do you deliver to rural addresses?
Yes. We can deliver to rural addresses throughout the South Island. Please note that rural deliveries may take an additional business day and may incur additional charges.
To check if you are a Rural Address, please check here
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking email so you can monitor your delivery. If provided, you will also recieved text notifications to your allocated mobile number.
What if I’m not home?
We recommend delivering to an address where someone can receive the parcel as soon as possible.
If your courier has Authority to Leave, they may leave your parcel in a safe place. Once the order has been delivered, responsibility for refrigeration passes to the customer.
How should I store my meat?
Please refrigerate your order immediately upon arrival.
If you’re not planning to use it within a few days, we recommend freezing it as soon as possible to maintain quality.
Can I choose a delivery date?
Where possible, we’ll do our best to accommodate preferred delivery dates. Simply leave a note during checkout and we’ll contact you if there are any issues.
Can I change or cancel my order?
If your order hasn’t been packed or dispatched, we’ll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.
Once an order has been dispatched, changes or cancellations are generally not possible.
What if my order arrives damaged?
If your parcel arrives damaged or you believe there is an issue with your order, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Photos of the product and packaging
What if my order is delayed?
While we work with trusted courier partners, delivery delays can occasionally occur due to weather, high parcel volumes, or unforeseen circumstances.
If your parcel appears delayed, please check your tracking information first. If you still need assistance, contact us and we’ll help investigate.
Do your products arrive frozen?
Unless otherwise stated, our meat is delivered fresh and chilled, not frozen. This allows you the flexibility to refrigerate or freeze it once it arrives.
Some specialty products may be shipped frozen to maintain quality. These will be clearly identified.
Is there a minimum order?
A minimum order value may apply for online deliveries. If applicable, this will be shown during checkout.
Can I include a gift message?
Yes. If you’re sending an order as a gift, simply include your message in the order notes during checkout and we’ll include it with your order where possible.
How can I contact you?
If you have any questions about your order, we’re happy to help.
Contact us by phone, email, or via our website’s contact form during business hours, and we’ll get back to you as soon as possible.