Frequently Asked Questions

You can collect your online order from either our Edgeware store or Bishopdale store.

Pick-up orders require a minimum of 1 day's notice.

We process all orders within 1–2 business days. Standard shipping typically takes 3–5 days. Need more info? Read our full shipping policy.

Delivery Options & Pricing

• Local Area Deliveries (Christchurch Suburbs): $10.00 flat rate. Delivered by our Peter Timbs delivery vans Tuesday through Saturday between 7:00am and 4:00pm.
• Mid Canterbury (Outskirt Suburbs, Amberley, Ashburton): $17.00 flat rate. Delivered Tuesday through Friday.
• Short Haul Courier (Nelson, Tasman, Marlborough, West Coast): $25.00 flat rate. Delivered via courier Tuesday through Friday.
• Long Haul Courier (Otago & Southland): $35.00 flat rate. Delivered via courier Tuesday through Friday.

Rural Address Note: Deliveries to rural addresses may take 1–2 extra days in transit. For faster delivery, make a note in your cart if you'd prefer to collect your parcel directly from your nearest NZ Couriers depot.

Delivery Schedules & Cut-Off Times

• How much notice is needed for a delivery order? Please place your order at least 2 days prior to your preferred delivery date.
• How is freshness maintained? Orders are packed the day before dispatch in insulated packaging with chilled gel ice packs to ensure food safety and cold-chain integrity during transit.
• What time will my delivery arrive? Deliveries occur between 7:00am and 4:00pm.
• How do I track my order? For Christchurch local van deliveries, our team will call or text to confirm delivery. For all regional courier deliveries, tracking updates will be sent automatically via email or SMS once dispatched.

All orders are carefully packed in insulated packaging with chilled gel ice packs to maintain a safe temperature during transit. We take every precaution to ensure your meat arrives fresh and ready to refrigerate or freeze.

Orders are dispatched on selected weekdays to minimise the risk of parcels being held over the weekend.

Orders placed before our cut-off time will usually be dispatched on the next available shipping day. Orders received after the cut-off or during weekends and public holidays will be processed on the following business day.

Orders placed online are for “best delivery date” and will be processed for delivery on the selected date. If delivery will fall outside of this window, we will contact you to discuss.

Most South Island deliveries arrive within 1–2 business days after dispatch.

Delivery times may vary for rural addresses or during busy periods, and occasional courier delays can occur that are outside our control.

Yes. We can deliver to rural addresses throughout the South Island. Please note that rural deliveries may take an additional business day and may incur additional charges.

To check if you are a Rural Address, please check here

We recommend delivering to an address where someone can receive the parcel as soon as possible.

If your courier has Authority to Leave, they may leave your parcel in a safe place. Once the order has been delivered, responsibility for refrigeration passes to the customer.

Please refrigerate your order immediately upon arrival.

If you’re not planning to use it within a few days, we recommend freezing it as soon as possible to maintain quality.

If your order hasn’t been packed or dispatched, we’ll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

Once an order has been dispatched, changes or cancellations are generally not possible.

If your parcel arrives damaged or you believe there is an issue with your order, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Photos of the product and packaging

While we work with trusted courier partners, delivery delays can occasionally occur due to weather, high parcel volumes, or unforeseen circumstances.

If your parcel appears delayed, please check your tracking information first. If you still need assistance, contact us and we’ll help investigate.

Unless otherwise stated, our meat is delivered fresh and chilled, not frozen. This allows you the flexibility to refrigerate or freeze it once it arrives.

Some specialty products may be shipped frozen to maintain quality. These will be clearly identified.

A minimum order value may apply for online deliveries. If applicable, this will be shown during checkout.

Yes. If you’re sending an order as a gift, simply include your message in the order notes during checkout and we’ll include it with your order where possible.